Cross -Platform Support
Enable a diverse mix of devices across the enterprise while containing costs, as Good provides a single pane of glass from which to consistently support all mobile services: all Good apps and Good-secured custom and 3rd party apps, Good for Enterprise, BlackBerry, Exchange ActiveSync and others.
Monitor Mobile Transactions End-to-End
Integrate with existing enterprise monitoring tools and get a 360 view of your mobility infrastructure. Monitor all service quality and performance in real-time across backend systems (e.g., Exchange), mobile servers (e.g., Good Dynamics Secure Mobility Platform and BlackBerry), NOCs, carrier networks and devices.
Optimize Mobile Infrastructure Performance
Automatically correlate normal performance across users, groups, platforms, servers, carriers, and services to produce a learned baseline. Predictive analytics pinpoint deviations from the baseline to identify issues before service is impacted. Receive alerts on potential failures across all components of your mobile deployment along with resolution recommendations. Know when you need to adjust configuration or capacity to support growth.
Grow Your Deployment, Not Support Costs
Empower help-desk staff to solve the majority of support calls the first time, regardless of device or user type. Decrease escalations by providing level-1 support with instant lookup of users, their devices and apps, status of services and a full historical user-interaction log. Reduce mean time to resolution (MTTR) by providing support staff with an embedded best-practice knowledgebase for diagnosing hard-to-find problems and one-click resolution of common user issues (e.g., provision device, reset device password, resend IT policy, lock/wipe device, etc.).
Enable User Self Service – and Satisfaction
Increase user productivity and satisfaction by providing them with self-service capabilities. A simple to use web portal provides users controls with Good for Enterprise®: reset password, lock, wipe, unlock, reactivate, and migrate from BlackBerry to Good for Enterprise.