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Contact Support

IT Admins: Please have your support plan number handy before contacting us. Technical support is available to current customers with valid support plans. Find your product below for information on how to contact support.

End-Users: Please contact your IT Help Desk for support.

Good for Enterprise, Good Mobile Manager, Good Connect,
Good Share, Good Vault, BoxTone for Good, and AppCentral

Open a Case

Log in to the Good Customer Portal to submit, update, and view your cases.

Once submitted, an incident number will be emailed to you. Support will then follow up based on the information you've provided.

Phone Support

Good technical support is available to current customers on a purchased support plan.

Technical support can be reached at +1 408 352 7100 or toll free at +1 866 723 4663, option 2.

Good Dynamics

Go to the Good Dynamics Network Support and navigate to Email Technical Support.

Good Dynamics customers with valid support plans can also call Good technical support at +1 408 352 7100 or toll free at +1 866 723 4663, option 2.

TrustedShare
TrustedShare for Good
Data Manager

For support, please log in to the Support Portal and navigate to open a case.