Real-Time Monitoring Across Mobile Infrastructure
End-to-end monitoring across the entire mobile transaction enables organizations to find issues others miss. Instead of looking at the up/down status of a single server, Good Mobile Service Management monitors all service quality and performance in real-time across backend systems (e.g., Exchange), mobile servers (e.g., Good for Enterprise and BlackBerry), NOCs, carrier networks and devices. It provides operations teams a 360-degree view across their infrastructure so they can identify trouble spots early and optimize their environment’s performance.
Receive proactive alerts on issues across all components of your mobile deployment. Good Mobile Service Management learns normal baselines for key environment metrics and identifies deviations from these baselines. Using these alerts, operations teams can instantly determine when a service such as mobile messaging is beginning to degrade and take immediate corrective action before users are impacted.
Environment Tuning for Better Performance
Environmental tuning ensures optimal performance at all times. By identifying trouble points and enabling operations teams to take corrective action, Good Mobile Service Management improves user experience while reducing costs. Operations teams can quickly adjust their configurations or increase overall capacity to support growth. At the same time, they can get more out of their existing infrastructure by discovering where spare capacity is available and opportunities for better load balancing or optimization exist.
Integration with Existing Systems and Processes
Built on a solid foundation of IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL), Good Mobile Service Management is designed to conform to existing IT baselines. It fully integrates with existing enterprise monitoring tools while supporting a wide range of mobile platforms and technologies.