FAQ
Error 80040968 when accesing user in GMC
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Date: 24 November 2004
Date Updated: 08 September 2005
Title: Error 80040968 when accesing user in GMC
We have seen different error messages associated with 80040968. When trying to add a user from within the GoodLink Management Console (GMC), one of the following errors occur:
Symptom: Error:8004968 Creating user firstName lastName with handheld serial # IMSI 31038001513####. Exchange has denied access for Goodlink Management Service logon to the mailbox.
You do not have permission to create a subfolder. MAPI_E_NO_ACCESS
Symptom 2: Error:80040968 Opening user mailbox '/o=companyName/ou=orgUnitName/cn=Recipients/cn=lastName'[lastName, firstName]
Details:Exchange has denied access for GoodLink Management Server service logon the mailbox.
The attempt to log on to the Microsoft Exchange Server computer has failed.
Symptom 3:
Error:80040968 opening user mailbox '/o=companyName/ou=orgUnit/cn=Recipients/cn=userName'[lastName,
firstName]
Details:Exchange has denied access for GoodLink Management Server service logon
the mailbox.
You do not have sufficient permission to perform this operation on this object.
See the folder contact or your system administrator. MAPI_E_NO_ACCESS
DisplayName=lastName,
firstName, DN=/o=companyName/ou=orgUnit/cn=Recipients/cn=userName, Alias=userName,
ServerDN=/o=companyName/ou=orgUnit/cn=Configuration/cn=Servers/cn=serverName/cn=MicrosoftPrivate
MDB Source: Microsoft Exchange [context:open user mailbox]
Symptom 4: Error 80040968: GMC api call failed and details exchange has denied access for gmc server service - logon to the mailbox
You do not have sufficient permission to perform this operation on this object.
See the folder contact your your system administrator
mapi_e_no_access
display name=userName, dn=/o=companyName/ou=first administrative group/cn=recipients/cn=userName, alias=userName,server dn=/o=companyName/ou=first administrative group/cn=configuration/cn=servers/cn=serverName/cn=microsoft private mdb source: microsoft exchange [contacts:open user mailbox]
Cause: The domain account used is having trouble communicating with Exchange.
Remedy: Here are some tasks to perform:
1. Verify the Goodadmin's permission have properly replicated down to the Exchange Server and Mail Store level. Manually adding the GoodAdmin account to those levels can resolve the issue too.
2. Uninstall and Reinstall of GMS resolved issue.
3. Reboot/restart Exchange server.
4. Remove Goodadmin from Admin group.